Question 1

How do I buy tickets?

Accepted Answer

Open the event, choose a performance, pick your tickets or seats and pay by card. You'll get a confirmation email with your tickets straight away.

Question 2

Do I need an account to buy tickets?

Accepted Answer

No. You can check out as a guest using just your email. Sign in later with the same email and your tickets will appear in My Tickets.

Question 3

Can I choose my seats?

Accepted Answer

Yes, for events with reserved seating. Pick your seats on the seat map at checkout. Some events use general admission and don't allocate seats.

Question 4

Why can't I select a seat?

Accepted Answer

It's already booked, being held by another customer, or blocked by the organiser. If a held seat becomes free it will reappear.

Question 5

Why am I asked not to leave a single empty seat?

Accepted Answer

A single empty seat between bookings is hard for anyone else to book. Adjusting your selection helps the organiser fill the house.

Question 6

How do I know my booking worked?

Accepted Answer

You'll see a confirmation page and receive a confirmation email within a few minutes. If you don't get an email, check your spam folder.

Question 7

What is the booking fee?

Accepted Answer

A small fee, usually £1 per ticket. It supports MyEventHub and covers the card processing costs on ticket sales, so the organiser keeps 100% of the ticket price.

Question 8

Who gets my ticket money?

Accepted Answer

The organisation running the event. MyEventHub does not take commission from ticket sales.

Question 9

Is my payment secure?

Accepted Answer

Yes. Payments are processed by Stripe. MyEventHub never sees or stores your card details.

Question 10

What payment methods can I use?

Accepted Answer

Any major debit or credit card. Apple Pay and Google Pay work on supported devices.

Question 11

Where are my tickets?

Accepted Answer

In your confirmation email — the PDF and links contain everything you need. If you have an account, they also appear in My Tickets.

Question 12

I bought tickets without an account. How do I find them?

Accepted Answer

Open your confirmation email — your tickets are inside. You can also sign in with the same email you used at checkout and they'll appear in My Tickets.

Question 13

What if I can't find my confirmation email?

Accepted Answer

Check your spam or junk folder. If it's still missing, sign in at myeventhub.co.uk with the email you used and open My Tickets. If nothing is there, contact us.

Question 14

Why do I need to use the same email address?

Accepted Answer

Bookings are linked to the email used at checkout. Signing in with a different email creates a separate account without those tickets.

Question 15

Can I show my ticket on my phone?

Accepted Answer

Yes. Open the confirmation email or My Tickets and show the QR code on screen. No printing needed.

Question 16

Can I print my tickets?

Accepted Answer

Yes. Every booking includes a PDF you can print. Printed tickets work the same as digital ones.

Question 17

Can I get a refund?

Accepted Answer

Refunds are decided by the organisation running the event. Contact them directly — their details are on the event page.

Question 18

How long does a refund take?

Accepted Answer

Once the organiser approves it, you'll get a confirmation email. Refunds go back to the original card and usually take a few working days to appear.

Question 19

What happens if an event is cancelled?

Accepted Answer

The organiser will normally contact affected customers and arrange refunds. Get in touch with them if you have questions.

Question 20

Who should I contact about my booking?

Accepted Answer

For anything event-specific — timings, access, refunds — the organiser is the best person to help. Their details are on the event page.

Question 21

What is a complimentary ticket offer?

Accepted Answer

An organiser has offered you free tickets. Sign in with the email address the offer was sent to and open My Tickets to accept or decline.

Question 22

How do I accept or decline complimentary tickets?

Accepted Answer

Open My Tickets and choose Accept or Decline on the offer. Once accepted, the tickets become valid for entry and appear in My Tickets.

Question 23

What happens if I don't respond in time?

Accepted Answer

The offer will expire and the seats will be released. Contact the organiser if you'd still like to attend.

Question 24

Can I return complimentary tickets after accepting?

Accepted Answer

Yes, from My Tickets, as long as they haven't been scanned at the door. Returning frees the seats for someone else.

Question 25

What are event extras?

Accepted Answer

Items you can buy alongside your ticket, such as a printed or digital programme. Extras appear at checkout.

Question 26

Where is my collection QR code?

Accepted Answer

In your confirmation email, in the PDF, and in My Tickets. Show it at the collection point on the night.

Question 27

How do I collect a programme or other extra?

Accepted Answer

Bring your collection QR code to the collection point at the venue. Staff will scan it and hand you your item.

Question 28

When will my digital programme be available?

Accepted Answer

Around the time of the event. You'll be able to download it from My Tickets when it's ready.

Question 29

What happens if an extra is refunded?

Accepted Answer

You'll get a confirmation email listing the refunded items. The money goes back to the original card.

Question 30

How do I sign in?

Accepted Answer

Go to Sign in and enter your email. You can use a password or ask for a magic link to sign in without one.

Question 31

What is a magic link?

Accepted Answer

A one-time link we email to you. Click it and you're signed in — no password needed.

Question 32

I used the wrong email address. What should I do?

Accepted Answer

Contact us with your booking reference and the correct email. We can move the booking to the right address.

Question 33

How do I add MyEventHub to my iPhone home screen?

Accepted Answer

Open myeventhub.co.uk in Safari, tap the Share button, then Add to Home Screen.

Question 34

How do I add MyEventHub to my Android home screen?

Accepted Answer

Open myeventhub.co.uk in Chrome, tap the menu (three dots), then Add to Home Screen or Install app.

Question 35

The Facebook or Instagram app won't let me install. Why?

Accepted Answer

Those apps use their own in-app browser, which can't install web apps. Tap the three-dot menu and choose Open in Safari (iPhone) or Open in Chrome (Android) first.

Ticket help

Booking tickets

Booking fees & payment

My tickets

Refunds & event changes

Complimentary tickets

Event extras

Account & sign-in

Installing MyEventHub